Saheli Ride - Refund Policy

Thank you for using Saheli Ride, our bike taxi app. We value your trust and are committed to providing you with a reliable and convenient service. Please read our refund policy carefully.

Refund Eligibility

We offer refunds under the following conditions:

• If a ride is canceled by Saheli Ride due to unforeseen circumstances or technical issues, you will receive a full refund.
• If you cancel a ride within 30 min of the scheduled pickup time, you may be eligible for a refund, subject to our cancellation policy.

Refund Process

If you are eligible for a refund, please follow these steps:

1. Contact our customer support team via email at saheliride@gmail.com within 24 hours of the incident.
2. Provide your booking details, including the ride ID and reason for the refund request.
3. Our team will review your request and process the refund if it meets our policy criteria.
4. Refunds will be issued to the original payment method used for booking within 7 days of approval.

Refund Timeframe

We strive to process refunds promptly. Refunds will typically be processed and credited to your account within 7 days from the date of approval.

Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to contact us at saheliride@gmail.com. We are here to assist you.

Please note that Saheli Ride reserves the right to update or modify this refund policy at any time. We recommend reviewing this policy periodically for any changes.